Ir al contenido

Privacy Policy


At Mlore, we are committed to protecting your personal data and maintaining your trust. This Privacy Policy explains in detail what information we collect, how we use it, and the measures we take to safeguard it when you use our website, services, and products.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when interacting with Mlore, including:

  • Contact Details: Name, email address, phone number, physical address.

  • Service Requests: Details provided during appointment bookings, consultations, or project inquiries.

  • Account & Login Data: If creating an account for special services or newsletter subscriptions.

  • Payment Information: Card or UPI details (securely handled via trusted payment gateways).

1.2 Automatically Collected Information

We may automatically collect certain information when you visit or interact with our website:

  • IP address, device type, browser, operating system.

  • Pages visited, time spent on pages, navigation patterns.

  • Cookies, session IDs, and other tracking technologies for analytics and website improvement.

1.3 Communication Data

  • Messages submitted via contact forms, WhatsApp integration, emails, or feedback forms.

  • Responses to surveys or promotional campaigns (with consent).

2. How We Use Your Information

Your data is used solely for legitimate business purposes:

  1. Service Delivery: To provide and manage the services you request.

  2. Customer Support: To respond to inquiries, messages, and complaints.

  3. Personalization: To improve your experience on our website and customize offerings.

  4. Marketing & Promotions: Only with your explicit consent.

  5. Legal Compliance: To comply with laws, regulations, or enforce legal rights.

We never sell or rent your personal information to third parties.

3. Legal Basis for Processing (GDPR/Indian IT Compliance)

  • Consent: For communications, newsletters, and promotions.

  • Contractual Necessity: For providing services you requested.

  • Legal Obligation: When required by law or regulations.

  • Legitimate Interest: For website analytics, improving services, and fraud prevention.

4. Cookies, Tracking, and Analytics

  • We use cookies and similar technologies to enhance your experience and analyze website usage.

  • Types of cookies used:

    • Essential Cookies: Required for core functionality (e.g., booking forms, account login).

    • Performance Cookies: Collect anonymous usage data for site optimization.

    • Marketing Cookies: Track engagement with promotional content (only with consent).

  • You can manage or disable cookies via your browser settings.

5. Sharing and Disclosure of Data

We may share your personal information with:

  • Service Providers: Payment gateways, website hosting , analytics services.

  • Business Partners: Only to fulfill services requested (e.g., vendors for custom design projects).

  • Legal Authorities: When required by law, regulation, or legal process.

We ensure all third parties are bound by confidentiality and privacy standards.

6. Data Retention

  • Personal data is retained only as long as necessary to provide services or comply with legal obligations.

  • Data from closed accounts or expired projects is securely deleted or anonymized after a retention period of 5 years unless otherwise required by law.

7. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: SSL/TLS for data transmission.

  • Access Control: Limited access to authorized personnel.

  • Monitoring & Auditing: Regular checks to prevent breaches or unauthorized access.

  • Incident Response: Immediate action if any data breach occurs.

8. User Rights and Controls

You have the right to:

  1. Access: Request a copy of your personal data.

  2. Correction: Update or correct inaccurate information.

  3. Deletion: Request removal of your data (subject to legal obligations).

  4. Restriction of Processing: Limit how your data is used.

  5. Data Portability: Receive a copy of your data in a readable format.

  6. Withdraw Consent: Opt-out from marketing communications anytime.

Contact for Rights: mlore.design@gmail.com

9. Children’s Privacy

  • Our website and services are not intended for individuals under 18 years.

  • We do not knowingly collect data from minors. If we discover data from a minor, it will be deleted immediately.

10. Third-Party Integrations

  • WhatsApp Communication: Messages handled by WhatsApp Business API; subject to WhatsApp privacy policy.

  • Payment Gateways: Payment details processed securely via third-party services; we do not store full card details.

  • Modules: CRM, eCommerce, and website analytics modules collect only necessary operational data.

11. International Data Transfers

  • If your data is processed outside India, we ensure that adequate protection measures are in place according to applicable data protection laws.

12. Policy Updates

  • We may update this Privacy Policy periodically.

  • Users will be notified of major changes via website notices or email.

  • The latest version is always available on this page.

13. Contact Information

For questions, complaints, or privacy-related requests:

Email: mlore.design@gmail.com